Legal
Refund policy
Last updated 13 August 2026.
Templates (digital goods)
Once we have emailed the Google Sheets copy link, the template is delivered. We do not refund digital goods after delivery, except where the file is broken (cannot be copied, or core formulas fail on a default Google account). In that case we repair or replace, or refund if we cannot. If you have not received the email, write to hello@sheetpractice.co.za with your Paystack reference before requesting a chargeback.
Custom projects
The 50% deposit is refundable only if we have not started work, or if we cannot deliver the quoted scope. After work has started, the deposit covers time already spent. The balance is only due on handover. If you cancel mid-project, we invoice for work done against the deposit.
Retainers
Monthly fees are not refunded pro rata for unused days. Cancel with notice before the next calendar month and you will not be billed again. Failed card charges may pause the plan.
How to request
Email hello@sheetpractice.co.za with your name, the product or invoice, the Paystack reference, and the reason. We aim to respond within two business days. Refunds, when due, go back via Paystack to the original payment method.